This isn’t just a gaming issue, but I feel like this community is the most adequate for this.

I professionally work in QA. I’m cursed with either a keen eye to find issues or my presence shifts the space-time continuum to create a mess only I may perceive - sometimes it’s very difficult to tell. Anything I touch has faults, so is it objectively faulty, or does my subjective perception create them in the eyes of other people? No answer can be found.

Anyhow, I really tire of broken stuff with no way to report it. I sometimes jump hoops through support choosing “Other” and “General” options only to get a generic answer saying they don’t understand my query and need to get more option to help me. I give them exhaustive information of what the issue is. But most places aren’t prepared for bug reporting.

I’m playing through BG3. It’s my who-knows-which attempt due to the amount of bugs ruining the experience. I still frequently report issues. Their bug report form is very bad, from my perspective anyway. The subject symbol limit makes it useless for giving a hint on what the issue may be without it being way too generic, there’s no extra fields which would demand more specific information, so they may actually find out what the issue is, where it happens and perhaps pass it onto QA to more easily find it, so they can then pass it to programmers.

I understand exhaustive testing is impossible, however, knowing you cannot find everything, you absolutely ought to make reporting issues easy. And it sadly isn’t the case.

Props to the devs who implement a systematic way to report issues and actually address them.

  • thews@lemmy.world
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    1 year ago

    I tried to report to ATT that one of their junction boxes with thousands of splices had been obliterated at an intersection i was near. Somehow none of the wires were broken, just laying on the ground. I spent a good 15 minutes being transferred around only to be told if I didn’t have an account number they couldn’t do anything.

    I googled for contact info for downed lines and the numbers had been changed to general support numbers.

    Super frustrating