I had that happen (an empty, sealed box with nothing inside) and started a chat and they refunded me right away without question. I think you just gotta get lucky with the right support rep.

It’s really weird how with gaming reviews in particular, people seem to demand uniformity. You’re a shill if you positively review a game that’s mostly reviewing poorly, and a hack if you give a game that’s reviewing well a number that isn’t high enough.