Listen I love NMS for what it has become, but of course they would say that. They know that (the veil of) personal investment in their userbase’s woes is good marketing. What would the answer otherwise be? “fuck your save, start over”?
And if they can’t fix it, they can at least say “we tried”.
Yeah I don’t get why they would want to risk this. Go remake/demake some game by a company that won’t try and kick you in the nuts.