Hellscape barely covers it. But to balance that all put, lots of money has been made by those at the top. I think I need a drink now. That’s enough internet for today

I second Borg. It’s fantastic.

Be careful looking up numbers online as well. There are lots of fake numbers and sites out there. Use previous known good communication as your guide for contacting the specific entity you are trying to contact. If at all possible. Also, smammers seem to have databases of scraped and leaked data so will often pull up your data based on your caller ID or other info you may disclose to them. Be careful out there.

My understanding is that should you disclose your credentials you would generally void any fraud protection the banks may offer.

As a fellow saffer, and a person who works with scam victims, I’m curious as to what services asked you to do that? Feel free to pm me.

OK, good point. Research yes. Somebody still needs to control and manage the things. That concerns me. I’m not imagining a medical /brain implant version of nasa. My problem is when politicians start imposing politics to the situation. I don’t want the governments or private companies dicking around in my brain imposing fad or outrage of the day changes. Standards good, control, not so good.

What could possibly go wrong with your idea

This is sticking in my head much more than is comfortable. Fuck.

There used to be a focus on yes the agent solved the problem, or no they did not. Having a high yes rate was important. The normals stats like call handling time still apply. But there is.more focus on actually helping the customer and really solving problems as too many people were gaming the system to look good. It better aligns with my person approach to support so I’m quite happy until it changes again . The change started a few months ago. Very recent along with other agent facing changes… typing on a mobile and tired so please forgive obvious mistakes.

As someone who is directly affected by this system, I do want to say it is a vast improvement over the previous system they used.