this is where my brand-new unwrapped xfinity modem will live, unused, forever.
i recently did some deep cleaning and found the (two years) old modem sitting in a closet. unused because i am perfectly satisfied logging into the xfinity hotspot broadcast from my neighbors and there is no co-ax outlet in my place.
i considered just tossing the thing into the trash, but decided to be a responsible consumer.
after returning the old device to the xfinity store and subsequently discovering that my hotspot access was turned off, i got to take repeat train ride into the city to pick up a new device. it turns out that even though my account is in good standing, a physical device is required to be attached to my account in order to maintain hotspot access.
should i have just tossed the old one? should i just toss this one?
Years ago I had an issue with my service, so a tech came by and replaced my modem. I stress that it was My modem. I provided it. I canceled the service when I moved halfway across the country and kept the modem. I actually gifted it to my roommate, but that doesn’t really matter.
At no point did I sign up for the rental of a modem, I never agreed to the additional terms of renting a modem. No one at Comcast could provide me with anything regarding my approval of anything as the sole end user of their service. I told them to kick rocks.
A couple months goes by, I get a formal letter issuing me an invoice for a couple hundred bucks in rental and fines for late payments. I call them, tell them the scenario and that I am not going to pay them another penny.
Couple weeks later, another letter. This time informally responded with a written letter, stating all the facts and asking for anything showing my agreement of rental of the modem. Never heard back.
A year goes by, I get a letter from a collections agency. I responded exactly like before, asking for anything proving I owed anyone anything.
Another year, another letter. At this point it’s three years later or so, and they stopped for a while. Until five years later and I get another letter. Fuckers are relentless. At this point I am sure they are just trying to catch anyone dumb enough to pay, but that ain’t me.
Fuck Comcast. And fuck Janet jaurez, who I have been getting collections phonecalls for since I got my current cell phone number in 2005.
I demand that Janet Juarez have the same pronunciation of the J in both of their names.
Wanet Wuarez or Janet Jar-ez? 😄
Wanet jar-ez
Way-neet Joo-are-ease
In my experience, Comcast shit never shows up on your credit report. I have had this exact same experience and got no where arguing with them so I just ignored it forever and nothing happened. This was over 7 years ago.
If it does hit your credit, you can dispute it and there’s a decent chance you’ll win. I’ve had that issue with direct TV where they claimed I never returned equipment I had returned. But these companies get in to this situation because they are terrible at record keeping.
Also, any time your speed dips below advertised, file a complaint with the FCC. They won’t get in trouble but it will annoy them enough you’ll get fast tracked customer service. I used to have some VPs phone number and I tried for like 40 minutes to get her to just admit to being evil. She wouldn’t. But they changed the phone number because I posted it everywhere after I stopped having to have Comcast or I would give it to you.
I hate Comcast with every fiber of my being.
I don’t think it ever hit my report. And if it did, it definitely hasn’t affected it in any significant manner because I have excellent credit currently.