Microsoft employee:

Hi, This is a high priority ticket and the FFmpeg version is currently used in a highly visible product in Microsoft. We have customers experience issues with Caption during Teams Live Event. Please help

Maintainer’s comment on twitter:

After politely requesting a support contract from Microsoft for long term maintenance, they offered a one-time payment of a few thousand dollars instead.

This is unacceptable.

And further:

The lesson from the xz fiasco is that investments in maintenance and sustainability are unsexy and probably won’t get a middle manager their promotion but pay off a thousandfold over many years.

But try selling that to a bean counter

  • matlag@sh.itjust.works
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    8 months ago

    Alternative answer: "We understand your issue and will fix it as time and priorities allow. Please note that customers paying for support always get higher priority. Given MS contributions to the project, this ticket was ranked 42nd in our priority list.

    Have a pleasant day! FFMPEG support team"